Shipping policy of cosxpress.com
Goods are shipped the next day after payment is confirmed. It takes 10 – 15 days to deliver by air shipping and 45 – 50 days by sea shipping to our offices in Accra and Kumasi respectively. Customers can then come to our offices for their products when the products get to Ghana or can request to be delivered to their locations with a cost of delivery depending on where the customer lives in Ghana.
Tracking details will be sent to you as soon as orders are shipped. Sometimes delivery may delay due to certain inconveniences which may be beyond our control. Please be patient within that time, we will do all we can for you to get your orders. Please refer to our terms and conditions for more information.
CosXpress works diligently with its shippers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.
The total shipping cost is calculated by adding a base “Per Shipment” cost and various “Per Item” costs. The “Per Item” cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. Rates increase, or vary, from the base rate depending on the items in the cart.
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To determine the applicable shipping rate and time for items in your Cart:
1. Select Proceed to checkout.
2. Select or add your shipping address.
3. Select a shipping speed (by air or by sea) and select Continue.
4. Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary
Note: The cost to ship items from each product category varies by item, shipment, and shipping option.
Please feel free to contact our customer care for more details.
Return policy for cosxpress.com purchases:
CosXpress product satisfaction guarantee: We always hope you love all things CosXpress offers, but should you be less than happy with your CosXpress product purchase, return the unused portion of the product in its packaging to us within 7 days for a refund or change of product. Keep in mind that all cosxpress.com orders must be returned to CosXpress directly and not on the Site and orders can only be return if we made a mistake in your order in any form.
If an unused product is returned between 1 – 7 days after customer has received, you can receive a refund from CosXpress or change of the item depending on the item type. Product cannot be return for refund or exchange when it exceeds 7 days after receiving.